Support information

Hello,

to provide you all the needed support information you need it would be great to have something like a "generate support information" button in the panel which generates a forum text (something like a spoiler or so) with all information like:

• Operating system
• I-MSCP version, codename
• Plugins (installed, activated)
• ITK, Fcgid, PHP-FPM
• Services used

And maybe somthing like a post-template each user has only to fill like:

• Environment details (with the information above)
• Productt / Plugin / Part which is causing the troubles
• Description of the problem
• How to reproduce it
• Logfiles

Quote from FloRet88

Hello,

i think UncleSam would like to include it here in the forum not in the imscp panel!

Best regards.

No I would love to have it inside the I-MSCP panel - because the panel has all information which are needed for a fast support ticket.

Quote from Nuxwin

@UncleSam

Good idea. Problem: If the panel is down, you cannot click on that button. Think of a problem involving imscp_panel service itself...

For this scenareo you could deploy some global binary on installation/update which is printing the information using commandline (as far as possible) e.g. /usr/bin/imscp_support_information or /usr/sbin/imscp_support_information

(It could search for I-MSCP config, connect to mysql/mariadb/... and gather all information about i-mscp there. And of course write output of service --version commands :-))
(You could then also gather the last X log entries of some dependend log files and include them )
(If this solution should be safe in any way maybe you should not gather the information using service connection - what if the service is unable to start?)