ClamAV plugin instalation failure

**vonline** · Mar 8th 2019

Hello,

I have problem installing clamAv plugin. Latest Debian 9 ,

latest i-mscp

i-MSCP 1.5.3

Build: 20180516

All fresh install on KVM VPS

An unexpected error occurred: Plugin::ClamAV::_initClamAVdatabases: Couldn't initialize ClamAV databases: Unknown error

/etc/init.d/clamav-daemon status

Code

● clamav-daemon.service - Clam AntiVirus userspace daemon
Loaded: loaded (/lib/systemd/system/clamav-daemon.service; enabled; vendor preset: enabled)
Drop-In: /etc/systemd/system/clamav-daemon.service.d
└─extend.conf
Active: active (running) since Fri 2019-03-08 07:45:49 GMT; 1h 5min ago
Docs: man:clamd(8)
man:clamd.conf(5)
https://www.clamav.net/documents/
Main PID: 4722 (clamd)
Tasks: 2 (limit: 4915)
CGroup: /system.slice/clamav-daemon.service
└─4722 /usr/sbin/clamd --foreground=true
Mar 08 07:46:36 vps1 clamd[4722]: Fri Mar 8 07:46:36 2019 -> Portable Executable support enabled.
Mar 08 07:46:36 vps1 clamd[4722]: Fri Mar 8 07:46:36 2019 -> ELF support enabled.
Mar 08 07:46:36 vps1 clamd[4722]: Fri Mar 8 07:46:36 2019 -> Mail files support enabled.
Mar 08 07:46:36 vps1 clamd[4722]: Fri Mar 8 07:46:36 2019 -> OLE2 support enabled.
Mar 08 07:46:36 vps1 clamd[4722]: Fri Mar 8 07:46:36 2019 -> PDF support enabled.
Mar 08 07:46:36 vps1 clamd[4722]: Fri Mar 8 07:46:36 2019 -> SWF support enabled.
Mar 08 07:46:36 vps1 clamd[4722]: Fri Mar 8 07:46:36 2019 -> HTML support enabled.
Mar 08 07:46:36 vps1 clamd[4722]: Fri Mar 8 07:46:36 2019 -> XMLDOCS support enabled.
Mar 08 07:46:36 vps1 clamd[4722]: Fri Mar 8 07:46:36 2019 -> HWP3 support enabled.
Mar 08 07:46:36 vps1 clamd[4722]: Fri Mar 8 07:46:36 2019 -> Self checking every 3600 seconds.

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/etc/init.d/clamav-milter status

Code

● clamav-milter.service - LSB: ClamAV virus milter
Loaded: loaded (/etc/init.d/clamav-milter; generated; vendor preset: enabled)
Active: active (running) since Fri 2019-03-08 08:37:33 GMT; 14min ago
Docs: man:systemd-sysv-generator(8)
Process: 1281 ExecStop=/etc/init.d/clamav-milter stop (code=exited, status=0/SUCCESS)
Process: 1404 ExecStart=/etc/init.d/clamav-milter start (code=exited, status=0/SUCCESS)
Tasks: 6 (limit: 4915)
CGroup: /system.slice/clamav-milter.service
└─1524 /usr/sbin/clamav-milter --config-file=/etc/clamav/clamav-milter.conf
Mar 08 08:37:32 vps1 systemd[1]: Stopped LSB: ClamAV virus milter.
Mar 08 08:37:32 vps1 systemd[1]: Starting LSB: ClamAV virus milter...
Mar 08 08:37:33 vps1 clamav-milter[1404]: Starting Sendmail milter plugin for ClamAV: clamav-milter.
Mar 08 08:37:33 vps1 systemd[1]: Started LSB: ClamAV virus milter.

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freshclam

Code

Fri Mar 8 08:36:56 2019 -> ClamAV update process started at Fri Mar 8 08:36:56 2019
Fri Mar 8 08:36:57 2019 -> ^Your ClamAV installation is OUTDATED!
Fri Mar 8 08:36:57 2019 -> ^Local version: 0.100.2 Recommended version: 0.101.1
Fri Mar 8 08:36:57 2019 -> DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav
Fri Mar 8 08:36:57 2019 -> main.cvd is up to date (version: 58, sigs: 4566249, f-level: 60, builder: sigmgr)
Fri Mar 8 08:36:57 2019 -> daily.cvd is up to date (version: 25381, sigs: 1504578, f-level: 63, builder: raynman)
Fri Mar 8 08:36:57 2019 -> bytecode.cvd is up to date (version: 328, sigs: 94, f-level: 63, builder: neo)

Can there be error with clamav version?

Code

Fri Mar 8 08:36:57 2019 -> ^Local version: 0.100.2 Recommended version: 0.101.1

**TheCry** · Mar 27th 2019

I can confirm this problem

**Nuxwin** · Mar 27th 2019

Good evening,

This is a problem with freshclam... When updating database, exit code is always 1 but I don't see relevant error message that could help fixing the problem.

**TheCry** · Mar 27th 2019

If i run "freshclam" i got this message

Code

Wed Mar 27 20:01:49 2019 -> ClamAV update process started at Wed Mar 27 20:01:49 2019
Wed Mar 27 20:01:49 2019 -> ^Your ClamAV installation is OUTDATED!
Wed Mar 27 20:01:49 2019 -> ^Local version: 0.100.2 Recommended version: 0.101.2
Wed Mar 27 20:01:49 2019 -> DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav
Wed Mar 27 20:01:49 2019 -> main.cld is up to date (version: 58, sigs: 4566249, f-level: 60, builder: sigmgr)
Wed Mar 27 20:01:49 2019 -> daily.cld is up to date (version: 25401, sigs: 1532768, f-level: 63, builder: raynman)
Wed Mar 27 20:01:49 2019 -> bytecode.cld is up to date (version: 328, sigs: 94, f-level: 63, builder: neo)

And the return code is "1"

**Nuxwin** · Mar 27th 2019

Quote from TheCry

If i run "freshclam" i got this message

Code

Wed Mar 27 20:01:49 2019 -> ClamAV update process started at Wed Mar 27 20:01:49 2019

Wed Mar 27 20:01:49 2019 -> ^Your ClamAV installation is OUTDATED!

Wed Mar 27 20:01:49 2019 -> ^Local version: 0.100.2 Recommended version: 0.101.2

Wed Mar 27 20:01:49 2019 -> DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav

Wed Mar 27 20:01:49 2019 -> main.cld is up to date (version: 58, sigs: 4566249, f-level: 60, builder: sigmgr)

Wed Mar 27 20:01:49 2019 -> daily.cld is up to date (version: 25401, sigs: 1532768, f-level: 63, builder: raynman)

Wed Mar 27 20:01:49 2019 -> bytecode.cld is up to date (version: 328, sigs: 94, f-level: 63, builder: neo)

And the return code is "1"

Exactly what I said in my previous post. Problem: There is no relevant message helping us to fix the the issue... If you figure out, you're welcome.

**TheCry** · Mar 27th 2019

Is better to wait for the never version.

I don't want to compile it myself. To install the plugin i'd edit the file "/var/www/imscp/gui/plugins/ClamAV/backend/ClamAV.pm" after uploading

Code

559 #error( sprintf( "Couldn't initialize ClamAV databases: %s", $stderr || 'Unknown error' ) ) if $rs;
560 $rs=0;

This works to finish the installation of the plugin.

It isn't fine but it works

**Nuxwin** · Mar 27th 2019

Quote from TheCry

Is better to wait for the never version.

I don't want to compile it myself. To install the plugin i'd edit the file "/var/www/imscp/gui/plugins/ClamAV/backend/ClamAV.pm" after uploading

Code

559 #error( sprintf( "Couldn't initialize ClamAV databases: %s", $stderr || 'Unknown error' ) ) if $rs;

560 $rs=0;

This works to finish the installation of the plugin.

It isn't fine but it works

That 'is exactly how I've solved the problem temporarily for one of my client... We're sharing the same brain or what?

**jackstone** · Apr 1st 2019

I had the exact same problem with a few ClamAV plugin installations on Ubuntu, I found the culprit in AppArmor who blocked the freshclam process from starting correctly, if it helps anyone ...

**Nuxwin** · May 17th 2019

TheCry

I cannot reproduce on Debian Buster (testing)

Code

root@bbox:/usr/local/src/imscp-dev# perl /var/www/imscp/engine/imscp-rqst-mngr -dv
[DEBUG] iMSCP::Bootstrapper::boot: Booting backend....
[DEBUG] iMSCP::LockFile::acquire: Acquiring exclusive lock on /var/lock/imscp.lock
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::Plugin tasks...
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::Plugin tasks for: LetsEncrypt (ID 1)
[DEBUG] iMSCP::Execute::execute: /bin/systemctl is-active apache2.service
[DEBUG] iMSCP::Provider::Service::Abstract::_exec: active
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::Plugin tasks for: RoundcubePlugins (ID 4)
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::Plugin tasks for: ClamAV (ID 5)
[DEBUG] iMSCP::Execute::execute: apt-get update
[DEBUG] Plugin::ClamAV::_installDistributionPackages: Get:1 http://deb.debian.org/debian buster InRelease [163 kB]
Hit:2 http://security.debian.org/debian-security buster/updates InRelease
Hit:3 https://packages.sury.org/php buster InRelease
Get:4 http://deb.debian.org/debian buster/main Translation-fr.diff/Index [27,9 kB]
Get:5 http://deb.debian.org/debian buster/main Translation-fr 2019-05-17-0810.59.pdiff [4 396 B]
Get:5 http://deb.debian.org/debian buster/main Translation-fr 2019-05-17-0810.59.pdiff [4 396 B]
Fetched 195 kB in 1s (293 kB/s)
Reading package lists...
[DEBUG] iMSCP::Execute::execute: apt-get -o DPkg::Options::=--force-confold -o DPkg::Options::=--force-confdef -o DPkg::Options::=--force-confmiss --assume-yes --auto-remove --no-install-recommends --purge --quiet install clamav clamav-base clamav-daemon clamav-freshclam clamav-milter curl gnupg rsync
[DEBUG] Plugin::ClamAV::_installDistributionPackages: Reading package lists...
Building dependency tree...
Reading state information...
clamav is already the newest version (0.101.2+dfsg-1).
clamav-base is already the newest version (0.101.2+dfsg-1).
clamav-base set to manually installed.
clamav-freshclam is already the newest version (0.101.2+dfsg-1).
clamav-freshclam set to manually installed.
curl is already the newest version (7.64.0-2).
gnupg is already the newest version (2.2.12-1).
rsync is already the newest version (3.1.3-6).
rsync set to manually installed.
Suggested packages:
apparmor clamav-docs daemon
Recommended packages:
clamdscan
The following NEW packages will be installed:
clamav-daemon clamav-milter
0 upgraded, 2 newly installed, 0 to remove and 0 not upgraded.
Need to get 499 kB of archives.
After this operation, 1 541 kB of additional disk space will be used.
Get:1 http://deb.debian.org/debian buster/main amd64 clamav-daemon amd64 0.101.2+dfsg-1 [251 kB]
Get:2 http://deb.debian.org/debian buster/main amd64 clamav-milter amd64 0.101.2+dfsg-1 [248 kB]
Preconfiguring packages ...
Fetched 499 kB in 0s (1 679 kB/s)
Selecting previously unselected package clamav-daemon.
(Reading database ... 53554 files and directories currently installed.)
Preparing to unpack .../clamav-daemon_0.101.2+dfsg-1_amd64.deb ...
Unpacking clamav-daemon (0.101.2+dfsg-1) ...
Selecting previously unselected package clamav-milter.
Preparing to unpack .../clamav-milter_0.101.2+dfsg-1_amd64.deb ...
Unpacking clamav-milter (0.101.2+dfsg-1) ...
Setting up clamav-milter (0.101.2+dfsg-1) ...
Configuration file '/etc/init.d/clamav-milter', does not exist on system.
Installing new config file as you requested.
Configuration file '/etc/logcheck/ignore.d.paranoid/clamav-milter', does not exist on system.
Installing new config file as you requested.
Configuration file '/etc/logcheck/ignore.d.server/clamav-milter', does not exist on system.
Installing new config file as you requested.
Configuration file '/etc/mail/m4/clamav-milter.m4', does not exist on system.
Installing new config file as you requested.
Setting up clamav-daemon (0.101.2+dfsg-1) ...
Configuration file '/etc/apparmor.d/usr.sbin.clamd', does not exist on system.
Installing new config file as you requested.
Configuration file '/etc/init.d/clamav-daemon', does not exist on system.
Installing new config file as you requested.
Configuration file '/etc/logcheck/ignore.d.paranoid/clamav-daemon', does not exist on system.
Installing new config file as you requested.
Configuration file '/etc/logcheck/ignore.d.server/clamav-daemon', does not exist on system.
Installing new config file as you requested.
Created symlink /etc/systemd/system/multi-user.target.wants/clamav-daemon.service → /lib/systemd/system/clamav-daemon.service.
Processing triggers for man-db (2.8.5-2) ...
Processing triggers for systemd (241-3) ...
[DEBUG] iMSCP::Execute::execute: /bin/systemctl stop clamav-freshclam.service
[DEBUG] iMSCP::Execute::execute: freshclam
[DEBUG] Plugin::ClamAV::_initClamAVdatabases: Fri May 17 11:59:23 2019 -> ClamAV update process started at Fri May 17 11:59:23 2019
Fri May 17 11:59:23 2019 -> main.cvd is up to date (version: 58, sigs: 4566249, f-level: 60, builder: sigmgr)
Fri May 17 11:59:23 2019 -> daily.cld is up to date (version: 25452, sigs: 1572408, f-level: 63, builder: raynman)
Fri May 17 11:59:23 2019 -> bytecode.cvd is up to date (version: 328, sigs: 94, f-level: 63, builder: neo)
[DEBUG] iMSCP::Execute::executeNoWait: postconf -c /etc/postfix non_smtpd_milters smtpd_milters
[DEBUG] iMSCP::Execute::execute: postconf -X -c /etc/postfix non_smtpd_milters smtpd_milters
[DEBUG] iMSCP::Execute::executeNoWait: postconf -c /etc/postfix non_smtpd_milters milter_default_action smtpd_milters
[DEBUG] iMSCP::Execute::execute: postconf -e -c /etc/postfix non_smtpd_milters=unix:/clamav/clamav-milter.ctl milter_default_action=tempfail smtpd_milters=unix:/clamav/clamav-milter.ctl
[DEBUG] iMSCP::Execute::execute: clamav-unofficial-sigs.sh >/dev/null
[DEBUG] iMSCP::Execute::execute: clamav-unofficial-sigs.sh --install-all >/dev/null
[DEBUG] iMSCP::Execute::execute: /bin/systemctl --quiet unmask clamav-freshclam.service
[DEBUG] iMSCP::Execute::execute: /bin/systemctl --force --quiet enable clamav-freshclam.service
[DEBUG] iMSCP::Execute::execute: /bin/systemctl restart clamav-freshclam.service
[DEBUG] iMSCP::Execute::execute: /bin/systemctl --quiet unmask clamav-daemon.service
[DEBUG] iMSCP::Execute::execute: /bin/systemctl --force --quiet enable clamav-daemon.service
[DEBUG] iMSCP::Execute::execute: /bin/systemctl restart clamav-daemon.service
[DEBUG] iMSCP::Execute::execute: /bin/systemctl --quiet unmask clamav-milter
[DEBUG] iMSCP::Execute::execute: /bin/systemctl --force --quiet enable clamav-milter
[DEBUG] iMSCP::Execute::execute: /bin/systemctl restart clamav-milter
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::ServerIP tasks...
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: No task to process for Modules::ServerIP
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::SSLcertificate tasks...
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: No task to process for Modules::SSLcertificate
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::User tasks...
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: No task to process for Modules::User
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::Domain tasks...
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: No task to process for Modules::Domain
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::Subdomain tasks...
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: No task to process for Modules::Subdomain
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::Alias tasks...
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: No task to process for Modules::Alias
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::SubAlias tasks...
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: No task to process for Modules::SubAlias
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::CustomDNS tasks...
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: No task to process for Modules::CustomDNS
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::CustomDNS tasks...
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: No task to process for Modules::CustomDNS
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::FtpUser tasks...
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: No task to process for Modules::FtpUser
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::Mail tasks...
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: No task to process for Modules::Mail
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::Htpasswd tasks...
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: No task to process for Modules::Htpasswd
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::Htgroup tasks...
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: No task to process for Modules::Htgroup
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::Htaccess tasks...
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: No task to process for Modules::Htaccess
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::SubAlias tasks...
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: No task to process for Modules::SubAlias
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::Alias tasks...
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: No task to process for Modules::Alias
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::Subdomain tasks...
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: No task to process for Modules::Subdomain
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::Domain tasks...
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: No task to process for Modules::Domain
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: Processing Modules::User tasks...
[DEBUG] iMSCP::DbTasksProcessor::processDbTasks: No task to process for Modules::User
[DEBUG] iMSCP::Execute::execute: /bin/systemctl reload-or-restart postfix.service
[DEBUG] iMSCP::LockFile::release: Releasing exclusive lock on /var/lock/imscp.lock
root@bbox:/usr/local/src/imscp-dev#

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But anyway, I wondering if we need really run freshclam while plugin installation because it seem it is done already on package installation, or at least when the daemon is starting.

**TheCry** · May 20th 2019

Normaly it is not needed to it freshclam while installation of the plugin. So - From my site you can remove this in the next version

ClamAV plugin instalation failure

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