ftp may have issues

    hi
    imscp 1.1.0-rc3 on ubuntu 10


    i have created users on a domain (eg. domain.com) the server seem to refuse connection or silently drops the connection. here is what im seeing..


    1, fileziller... create the client account, click connect button then nothing happens no errors


    2, from browser in the url box.... ftp://user@domain.com an error says "530 login incorrect"


    3 from imscp built in ajaxexplorer it appears to login although i cannot see any of the folderrs within htdocs hence i see ony ajaxexplorer empty white panels. i tried to drag and/or browse a file. it appears to go throught the motions of uploading then at the end shows an error "permision denied"


    the services status page shows the FTP is UP on the correct port and ip address



    can any one shed some light?


    thanks

    Edited once, last by testlabs ().

    To which folder did you restrict your FTP user? And yes, have a look at the proftpd logs :)

    thanks for the responses


    /log/proftpd/proftpd.log


    Aug 11 18:16:10 bla proftpd[1140] bla.bla.com: ProFTPD 1.3.2c (maint) (built Thu Nov 18 00:37:33 UTC 2010) standalone mode STARTUP
    Aug 11 18:30:12 bla proftpd[1140] bla.bla.com: ProFTPD killed (signal 15)
    Aug 11 18:30:12 bla proftpd[1140] bla.bla.com: ProFTPD 1.3.2c standalone mode SHUTDOWN


    i dont think i restricted any users. i installed setup the domains and added the ftp users again.


    according to the logs i think it starts then shutdown again,
    but if this the case why does netstats shows its listening and why does the service stats page shows its up?


    thanks
    [hr]


    that is the only text within the proftd log
    [hr]
    i rebooted the vps and went straight back into the proftpd.log and it show the identical contents as was listed before.


    im not too techy but something isnt right at all..... maybe there is another ftp log.... is there?


    thanks lol

    Edited once, last by testlabs ().


    Hello;


    Interesting.


    Do you have teamviewer? If yes, can you send me your IDS? I would see this by myself...


    Thank you for using i-MSCP

    badge.php?id=1239063037&bid=2518&key=1747635596&format=png&z=547451206

    SSH key for online support
    Quote from testlabs


    /log/proftpd/proftpd.log

    Code
    1. Aug 11 18:16:10 bla proftpd[1140] bla.bla.com: ProFTPD 1.3.2c (maint) (built Thu Nov 18 00:37:33 UTC 2010) standalone mode STARTUP
    2. Aug 11 18:30:12 bla proftpd[1140] bla.bla.com: ProFTPD killed (signal 15)
    3. Aug 11 18:30:12 bla proftpd[1140] bla.bla.com: ProFTPD 1.3.2c standalone mode SHUTDOWN


    according to the logs i think it starts then shutdown again,
    but if this the case why does netstats shows its listening and why does the service stats page shows its up?


    Those entries are 2 days old and not related ;)
    Log in to the FTP and look into: /var/log/syslog



    Quote from testlabs


    i dont think i restricted any users. i installed setup the domains and added the ftp users again.


    I meant: What homedirectory did you set for the user?

    thanks
    i dont have teamviewer but i think that a wonderful idea ill try to put it on the weekend.


    i didnt set any home for the users ..... (im thinking /home/user) what i only did was to use imscp add ftp user page. the home directory there i set was htdocs.... in order for the user to have full access to upload files to his section.


    the last line in the syslog
    Aug 13 22:37:02 dd proftpd[1807]: dd.dd.com (::ffff:80.217.173.142[::ffff:80.217.173.142]) - FTP session opened.


    i find that difficult to beleive loloolo because filezilla shows "not connected to any server"


    what im gonna do is create a video clip of this situation


    thanks

    Edited once, last by testlabs ().

    maybe you are experiencing some dns issues? in 99% of all cases its a dns issue.
    what address are you using to connect to your ftp accounts, the domain, the ip address or the server hostname? all of them should work, if domain doesnt but the other do, so you have dns issue with domain dns

    thanks
    maybe you are right about the dns ..... ill recheck with mxtools and dnsstuff from top to bottom and see.


    my thinking was that the mail and domain pages are all 100% working and coupled with the fact that the server status shows all ip's the same i naturally took it for granted that the ftp should of fall into place.... ok .... let me do this dns check and ha, ha. ill see if my vps provider has any problems that may be affecting me..


    thanks

    this might also be a firewall/port issue with passive FTP.