Update from 1.3.16 to 1.4.2 failed

**symphosius** · Apr 4th 2017

Code

Error while performing step: │
│ │
│ Processing setup tasks │
│ │
│ Error was: │
│ │
│ main::setupDbTasks: iMSCP::Stepper::_callback: Couldn't bring up the `eth0:1012' network interface: RTNETLINK answers: File exists at │
│ /usr/local/src/imscp-1.4.2/engine/PerlLib/iMSCP/Provider/NetworkInterface/Debian.pm line 101.

Server: Ubuntu 16.04 LTS

Looking at Debian.pm at Line 101 didn't tell me which file is addressed by this error. My server isn't reachable via http any more and downgrade to 1.3.16 is not supported. So how to finish the upgrade to 1.4.2 to get http up again?

**Nuxwin** · Apr 4th 2017

@symphosius

Show us your /etc/network/interfaces file (privately if needed)
Show us the result of the following command: ifconfig (privately if needed)

**symphosius** · Apr 4th 2017

Code

[ERROR] main::setupDbTasks: iMSCP::Stepper::_callback: Couldn't bring up the `eth0:1012' network interface: RTNETLINK answers: File exists at /usr/local/src/imscp-1.4.2/engine/PerlLib/iMSCP/Provider/NetworkInterface/Debian.pm line 101.
[ERROR] autoinstaller::Functions::install: An error occurred while performing installation steps
root@alpha:/usr/local/src/imscp-1.4.2#
root@alpha:/usr/local/src/imscp-1.4.2# ifconfig
eth0 Link encap:Ethernet HWaddr 4c:cc:6a:89:03:a6
inet addr:84.200.83.93 Bcast:84.200.83.255 Mask:255.255.255.0
inet6 addr: fe80::4ecc:6aff:fe89:3a6/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:5247744 errors:0 dropped:0 overruns:0 frame:0
TX packets:110388 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:496473759 (496.4 MB) TX bytes:16992248 (16.9 MB)
eth0:1012 Link encap:Ethernet HWaddr 4c:cc:6a:89:03:a6
inet addr:84.200.210.107 Bcast:0.0.0.0 Mask:255.255.255.255
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
eth0:1013 Link encap:Ethernet HWaddr 4c:cc:6a:89:03:a6
inet addr:84.200.210.108 Bcast:0.0.0.0 Mask:255.255.255.255
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
eth0:1014 Link encap:Ethernet HWaddr 4c:cc:6a:89:03:a6
inet addr:84.200.210.93 Bcast:0.0.0.0 Mask:255.255.255.255
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
eth0:1015 Link encap:Ethernet HWaddr 4c:cc:6a:89:03:a6
inet addr:84.200.210.92 Bcast:0.0.0.0 Mask:255.255.255.255
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:65536 Metric:1
RX packets:3746 errors:0 dropped:0 overruns:0 frame:0
TX packets:3746 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1
RX bytes:647136 (647.1 KB) TX bytes:647136 (647.1 KB)
root@alpha:/usr/local/src/imscp-1.4.2#

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**Nuxwin** · Apr 4th 2017

@symphosius

Please execute ifup --force eth0:1012 and show us the full output.

Thanks.

**symphosius** · Apr 4th 2017

Code

root@alpha:/usr/local/src/imscp-1.4.2# ifup --force eth0:1012
RTNETLINK answers: File exists
Failed to bring up eth0:1012.
root@alpha:/usr/local/src/imscp-1.4.2#

**Nuxwin** · Apr 4th 2017

@symphosius

Can I access the server?

**symphosius** · Apr 4th 2017

Hi nuxwin, look in your mailbox

**Nuxwin** · Apr 4th 2017

@symphosius

Got it. I'll investigate and fix your server in few minutes. Please don't do anything more on the server.

**symphosius** · Apr 4th 2017

ok, thank you

**Nuxwin** · Apr 4th 2017

@symphosius

Problem fixed. This was due to broken sendmail packages, resulting to following hidden error:

Code

/etc/network/if-up.d/sendmail: 44: .: Can't open /usr/share/sendmail/dynamic
run-parts: /etc/network/if-up.d/sendmail exited with return code 2
Failed to bring up eth0:1012.

To solve the problem, I've processed as follow:

I've purged the broken package: apt-get purge sendmail-base sendmail-bin sendmail-cf
I've down and up all your aliased network card

Then, I have been able to upgrade to i-MSCP 1.4.2 without any problem. You can rerun the installer if you want see by yourself

Update from 1.3.16 to 1.4.2 failed

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