Problems with installation

Michi1194 · Jun 26th 2016

Good morning from Germany,

I have some problems with the installation.
The plugins have been deactivated and I have done all updates and upgrades from debian, but the installation crashes.

Code

[Sun Jun 26 09:54:12 2016] [debug] iMSCP::Service::_detectInit: Systemd init system has been detected
[Sun Jun 26 09:54:13 2016] [debug] iMSCP::Bootstrapper::lock: Acquire exclusive lock on /tmp/imscp-backup-all.lock
[Sun Jun 26 09:54:13 2016] [debug] iMSCP::Bootstrapper::lock: Acquire exclusive lock on /tmp/imscp-backup-imscp.lock
[Sun Jun 26 09:54:13 2016] [debug] iMSCP::Bootstrapper::lock: Acquire exclusive lock on /tmp/imscp-dsk-quota.lock
[Sun Jun 26 09:54:13 2016] [debug] iMSCP::Bootstrapper::lock: Acquire exclusive lock on /tmp/imscp-srv-traff.lock
[Sun Jun 26 09:54:13 2016] [debug] iMSCP::Bootstrapper::lock: Acquire exclusive lock on /tmp/imscp-vrl-traff.lock
[Sun Jun 26 09:54:13 2016] [debug] iMSCP::Bootstrapper::lock: Acquire exclusive lock on /tmp/awstats_updateall.pl.lock
[Sun Jun 26 09:54:13 2016] [debug] iMSCP::Bootstrapper::lock: Acquire exclusive lock on /tmp/imscp-disable-accounts.lock
[Sun Jun 26 09:54:13 2016] [debug] iMSCP::Bootstrapper::lock: Acquire exclusive lock on /tmp/imscp.lock
[Sun Jun 26 09:54:13 2016] [debug] iMSCP::Execute::execute: /bin/systemctl --system is-active imscp_daemon.service
[Sun Jun 26 09:54:13 2016] [debug] iMSCP::Execute::getExitCode: Command exited with value: 3
[Sun Jun 26 09:54:13 2016] [debug] iMSCP::Execute::execute: rm -fR /var/www/imscp/daemon
[Sun Jun 26 09:54:13 2016] [debug] iMSCP::Execute::execute: rm -fR /var/www/imscp/engine
[Sun Jun 26 09:54:13 2016] [debug] iMSCP::Execute::execute: rm -fR /var/www/imscp/gui
[Sun Jun 26 09:54:13 2016] [debug] iMSCP::Execute::execute: rsync -OKa /tmp/imscp/* /
[Sun Jun 26 09:54:15 2016] [debug] iMSCP::Bootstrapper::boot: Booting setup....
[Sun Jun 26 09:54:15 2016] [debug] iMSCP::Config::_init: Tying /etc/imscp/imscp.conf file
[Sun Jun 26 09:54:15 2016] [debug] iMSCP::Execute::execute: php -d date.timezone=UTC -v
[Sun Jun 26 09:54:15 2016] [debug] iMSCP::Requirements::_programVersions: PHP 5.6.22-0+deb8u1 (cli) (built: Jun 9 2016 07:14:06)
Copyright (c) 1997-2016 The PHP Group
Zend Engine v2.6.0, Copyright (c) 1998-2016 Zend Technologies
with Zend OPcache v7.0.6-dev, Copyright (c) 1999-2016, by Zend Technologies
[Sun Jun 26 09:54:15 2016] [debug] iMSCP::Execute::execute: perl -v
[Sun Jun 26 09:54:15 2016] [debug] iMSCP::Requirements::_programVersions:
This is perl 5, version 20, subversion 2 (v5.20.2) built for x86_64-linux-gnu-thread-multi
(with 81 registered patches, see perl -V for more detail)
Copyright 1987-2015, Larry Wall
Perl may be copied only under the terms of either the Artistic License or the
GNU General Public License, which may be found in the Perl 5 source kit.
Complete documentation for Perl, including FAQ lists, should be found on
this system using "man perl" or "perldoc perl". If you have access to the
Internet, point your browser at http://www.perl.org/, the Perl Home Page.
[Sun Jun 26 09:54:15 2016] [debug] iMSCP::Config::_init: Tying /etc/imscp/proftpd/proftpd.old.data file
[Sun Jun 26 09:54:15 2016] [debug] iMSCP::Config::_init: Tying /etc/imscp/proftpd/proftpd.data file
[Sun Jun 26 09:54:15 2016] [debug] iMSCP::Config::_init: Tying /etc/imscp/apache/apache.old.data file
[Sun Jun 26 09:54:15 2016] [debug] iMSCP::Config::_init: Tying /etc/imscp/apache/apache.data file
[Sun Jun 26 09:54:15 2016] [debug] iMSCP::Config::_init: Tying /etc/imscp/php/php.data file
[Sun Jun 26 09:54:15 2016] [debug] iMSCP::Config::_init: Tying /etc/imscp/bind/bind.old.data file
[Sun Jun 26 09:54:15 2016] [debug] iMSCP::Config::_init: Tying /etc/imscp/bind/bind.data file
[Sun Jun 26 09:54:15 2016] [debug] iMSCP::Config::_init: Tying /etc/imscp/dovecot/dovecot.old.data file
[Sun Jun 26 09:54:15 2016] [debug] iMSCP::Config::_init: Tying /etc/imscp/dovecot/dovecot.data file
[Sun Jun 26 09:54:15 2016] [debug] iMSCP::Execute::execute: /usr/sbin/dovecot --version
[Sun Jun 26 09:54:15 2016] [debug] Servers::po::dovecot::installer::_getVersion: 2.2.13
[Sun Jun 26 09:54:15 2016] [debug] iMSCP::Execute::execute: php -d date.timezone=UTC -v
[Sun Jun 26 09:54:15 2016] [debug] Package::FileManager::_getPhpVersion: PHP 5.6.22-0+deb8u1 (cli) (built: Jun 9 2016 07:14:06)
Copyright (c) 1997-2016 The PHP Group
Zend Engine v2.6.0, Copyright (c) 1998-2016 Zend Technologies
with Zend OPcache v7.0.6-dev, Copyright (c) 1999-2016, by Zend Technologies
[Sun Jun 26 09:54:16 2016] [debug] iMSCP::Config::_init: Tying /etc/imscp/pma/phpmyadmin.old.data file
[Sun Jun 26 09:54:16 2016] [debug] iMSCP::Config::_init: Tying /etc/imscp/pma/phpmyadmin.data file
[Sun Jun 26 09:54:16 2016] [debug] iMSCP::EventManager::trigger: Triggering beforeSetupDialog event
[Sun Jun 26 09:54:16 2016] [debug] iMSCP::Execute::execute: ip -o link show
[Sun Jun 26 09:54:16 2016] [debug] iMSCP::Execute::execute: ip -o addr show
[Sun Jun 26 09:54:16 2016] [debug] iMSCP::Execute::execute: /usr/bin/dialog --exit-label Abort --ok-label Ok --colors --cancel-label Back --backtitle 'i-MSCP - internet Multi Server Control Panel (1.3.0)' --title 'i-MSCP Installer Dialog' --yes-label Yes --help-label Help --no-label No --inputbox '
Please enter your SQL server hostname or IP address:
' 14 70 localhost
[Sun Jun 26 09:55:02 2016] [debug] iMSCP::Execute::execute: /usr/bin/dialog --exit-label Abort --ok-label Ok --colors --cancel-label Back --backtitle 'i-MSCP - internet Multi Server Control Panel (1.3.0)' --title 'i-MSCP Installer Dialog' --yes-label Yes --help-label Help --no-label No --inputbox '
Please enter your SQL server port:
' 14 70 3306
[Sun Jun 26 09:55:02 2016] [debug] iMSCP::Execute::execute: /usr/bin/dialog --exit-label Abort --ok-label Ok --colors --cancel-label Back --backtitle 'i-MSCP - internet Multi Server Control Panel (1.3.0)' --title 'i-MSCP Installer Dialog' --yes-label Yes --help-label Help --no-label No --inputbox '
Please enter your SQL root username:
Note that this user must have full privileges on the SQL server.
i-MSCP only uses that user while installation or reconfiguration.
' 14 70 root
[Sun Jun 26 09:55:03 2016] [debug] iMSCP::Execute::execute: /usr/bin/dialog --exit-label Abort --ok-label Ok --insecure --colors --cancel-label Back --backtitle 'i-MSCP - internet Multi Server Control Panel (1.3.0)' --title 'i-MSCP Installer Dialog' --yes-label Yes --help-label Help --no-label No --passwordbox '
Please enter your SQL root user password:
' 14 70
[Sun Jun 26 09:55:11 2016] [debug] iMSCP::Execute::execute: /usr/bin/dialog --exit-label Abort --ok-label Ok --insecure --colors --cancel-label Back --backtitle 'i-MSCP - internet Multi Server Control Panel (1.3.0)' --title 'i-MSCP Installer Dialog' --yes-label Yes --help-label Help --no-label No --inputbox '
Please enter a username for the master i-MSCP SQL user:
' 14 70 imscp_user
[Sun Jun 26 09:55:11 2016] [debug] iMSCP::Execute::execute: /usr/bin/dialog --exit-label Abort --ok-label Ok --insecure --colors --cancel-label Back --backtitle 'i-MSCP - internet Multi Server Control Panel (1.3.0)' --title 'i-MSCP Installer Dialog' --yes-label Yes --help-label Help --no-label No --passwordbox 'Please enter a password for the master i-MSCP SQL user (blank for autogenerate):
' 14 70
[Sun Jun 26 09:55:15 2016] [debug] iMSCP::Execute::execute: /usr/bin/dialog --exit-label Abort --ok-label Ok --insecure --colors --cancel-label Back --backtitle 'i-MSCP - internet Multi Server Control Panel (1.3.0)' --title 'i-MSCP Installer Dialog' --yes-label Yes --help-label Help --no-label No --msgbox '
Password for master i-MSCP SQL user set to: ********
' 14 70
[Sun Jun 26 09:55:15 2016] [debug] iMSCP::Execute::execute: /usr/bin/dialog --exit-label Abort --ok-label Ok --insecure --colors --cancel-label Back --backtitle 'i-MSCP - internet Multi Server Control Panel (1.3.0)' --title 'i-MSCP Installer Dialog' --yes-label Yes --help-label Help --no-label No --radiolist '
\Z4\Zb\ZuMySQL Database Prefix/Suffix\Zn
Do you want use a prefix or suffix for customer'\''s SQL databases?
\Z4Infront:\Zn A numeric prefix such as '\''1_'\'' will be added to each customer
SQL user and database name.
\Z4Behind:\Zn A numeric suffix such as '\''_1'\'' will be added to each customer
SQL user and database name.
\Z4None\Zn: Choice will be let to customer.
' 14 70 3 infront '' off behind '' off none '' on
[Sun Jun 26 09:55:15 2016] [debug] iMSCP::Execute::getExitCode: Command exited with value: 255

Display More

And the i-MSCP panel shows the picture which I have uploaded

**Nuxwin** · Jun 26th 2016

Morning,

For the panel exception, it is expected because the installer failed...

Please provide us more information about your environment:

i-MSCP version from which you tried to udate
SQL server and version in use
Distro and codename

Also, if you are ok, give me an access to your server. Then, I could investigate and fix.

Thanks.

Michi1194 · Jun 26th 2016

Hi,

i-MSCP version from which you tried to udate: 1.2.17
SQL server and version in use: MySQL 5.6.22
Distro and codename

But I have solved the problem on my own.
I have installed the update over "Build" and not over "Install" and now the installation works

**Nuxwin** · Jun 28th 2016

Problem is due to the size of the dialog box. When the tall size is too small, the program end with exit code 255.
Will be fixed in next released.

**Nuxwin** · Jun 30th 2016

A fix has been added in the 1.3.x branch. See https://github.com/i-MSCP/imsc…1985733a857940c40cb571297
This fix will be part of version 1.3.1

Thank you for your report.

Problems with installation

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