mod_fcgid communication error signal 11 - shopware related

  • Hi there,


    in our company we use an ubuntu based i-mscp server for development purpose.


    System:
    ubuntu 15.04 (i know...no lts version)
    i-mscp 1.2.9 (update planned)
    6GB Ram, 3 Cores
    php-switcher installed
    Apache 2.4.16


    In 2 of 5 shopware instances we get an error at the backend (plugin manager) - "i-MSCP internet - Multi Server Control Panel - Error 500 Error 500! Internal Server Error Back" (in a shopware field), a look at the log files shows:


    [Mon Jan 11 15:34:22.978913 2016] [fcgid:error] [pid 9348:tid 140168759838592] mod_fcgid: process /var/www/fcgi/xxxxxx/php-fcgi-starter(9410) exit(communication error), get unexpected signal 11
    [Mon Jan 11 15:35:55.460394 2016] [fcgid:error] [pid 9348:tid 140168759838592] mod_fcgid: process /var/www/fcgi/xxxxxx/php-fcgi-starter(9411) exit(communication error), get unexpected signal 11
    [Mon Jan 11 15:35:55.460504 2016] [fcgid:error] [pid 9348:tid 140168759838592] mod_fcgid: process /var/www/fcgi/xxxxxx/php-fcgi-starter(9409) exit(communication error), get unexpected signal 11


    and related:


    End of script output before headers: shopware.php


    I´ve tried it with PHP Version 5.5.30, 5.6.4, 5.6.8, with and without ioncube, apc disabled...no success. Any ideas?


    Thanks in advance
    Simon

  • @Pupp3tm4st3r


    Signal 11 means that you have a segfault somewhere. I bet for a PHP extension. So please, give us the list of PHP extensions you're using. Did you tried to disable opcache (not apc)?

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  • Hi Nuxwin,


    thanks for your reply.


    The installed extensions are:


    apc
    xdebug
    ioncube
    opcache


    the rest is standard.


    I disabled apc and now opcache, no changes :(

  • Re;


    How you disabled them exactly? And without xdebug? Disable all please.


    I could maybe check at your server directly ;)

    badge.php?id=1239063037&bid=2518&key=1747635596&format=png&z=547451206

  • Hi Nuxwin,


    I disabled at the corresponding php.ini (/var/www/fcgi/xxxx/php5/php.ini)


    Opcache:


    opcache.enable=0


    and I commented the sections with xdebug and apc, so that it wont be enabled. Ioncube has to stay enabled, otherwise shopware won´t work.



    I could maybe check at your server directly



    Yeah would be an option, but tomorrow, sorry

  • @Pupp3tm4st3r


    Ok ;) Fine for me ;)

    badge.php?id=1239063037&bid=2518&key=1747635596&format=png&z=547451206

  • @Pupp3tm4st3r


    You can contact me via mail: [email protected]
    Between 14 and 18 o'clock.

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  • Hi Nuxwin,


    after trying a bit more I found out, that the shopware version was kinda incompatible with any PHP Version > 5.3. So I used the PHPSwitcher (btw. great work :) ) and changed to 5.3.xx - the error seems resolved. Another thing is, that shopware still says "no-encoder", but thats not your problem :)


    Thanks a lot :)

  • @Pupp3tm4st3r


    Just by curiosity: Which encoder is expected?

    badge.php?id=1239063037&bid=2518&key=1747635596&format=png&z=547451206