White screens after update

**MiGro94** · Mar 28th 2017

Hi together,

After the last updateshave always run smoothly, I have thought of the fact that I can carry out the update on version 1.4 once a week.

Unfortunately, it had to happen that after the update 2 websites run into a white screen.

First of all, I have expected that the kit has a defect, but unfortunately 2 different software systems are affected.

- osTicket (helpdesk.bemi14.de)
- wordpress (feuerwehr-rhh.de)

Both sides are after the update in a white screen.

Apache-Error-Log:

Code

[Tue Mar 28 07:35:11.124566 2017] [mpm_worker:notice] [pid 27532:tid 140465658816384] AH00292: Apache/2.4.10 (Debian) OpenSSL/1.0.1t configured -- resuming normal operations
[Tue Mar 28 07:35:11.124598 2017] [core:notice] [pid 27532:tid 140465658816384] AH00094: Command line: '/usr/sbin/apache2'
[Tue Mar 28 07:35:12 2017] [notice] vlogger: DBI usage tracker dump interval set to 30 seconds
[Tue Mar 28 07:35:12 2017] [notice] vlogger: started CustomLog Handler -- resuming normal operations
[Tue Mar 28 18:29:24 2017] [notice] vlogger: caught TERM, shutting down
[Tue Mar 28 18:29:25.901802 2017] [mpm_worker:notice] [pid 27532:tid 140465658816384] AH00295: caught SIGTERM, shutting down
[Tue Mar 28 18:29:27.246136 2017] [suexec:notice] [pid 15790:tid 140060104488832] AH01232: suEXEC mechanism enabled (wrapper: /usr/lib/apache2/suexec)
[Tue Mar 28 18:29:27.519498 2017] [mpm_worker:notice] [pid 15792:tid 140060104488832] AH00292: Apache/2.4.10 (Debian) OpenSSL/1.0.1t configured -- resuming normal operations
[Tue Mar 28 18:29:27.519550 2017] [core:notice] [pid 15792:tid 140060104488832] AH00094: Command line: '/usr/sbin/apache2'
[Tue Mar 28 18:29:29 2017] [notice] vlogger: DBI usage tracker dump interval set to 30 seconds
[Tue Mar 28 18:29:29 2017] [notice] vlogger: started CustomLog Handler -- resuming normal operations
[Tue Mar 28 18:46:38 2017] [notice] vlogger: caught TERM, shutting down
[Tue Mar 28 18:46:39.723612 2017] [mpm_worker:notice] [pid 15792:tid 140060104488832] AH00295: caught SIGTERM, shutting down
[Tue Mar 28 18:52:32.330041 2017] [suexec:notice] [pid 13288:tid 139777538959232] AH01232: suEXEC mechanism enabled (wrapper: /usr/lib/apache2/suexec)
[Tue Mar 28 18:52:32.398227 2017] [mpm_event:notice] [pid 13290:tid 139777538959232] AH00489: Apache/2.4.10 (Debian) OpenSSL/1.0.1t configured -- resuming normal operations
[Tue Mar 28 18:52:32.398262 2017] [core:notice] [pid 13290:tid 139777538959232] AH00094: Command line: '/usr/sbin/apache2'
[Tue Mar 28 18:52:32 2017] [notice] vlogger: DBI usage tracker dump interval set to 30 seconds
[Tue Mar 28 18:52:32 2017] [notice] vlogger: started CustomLog Handler -- resuming normal operations
[Tue Mar 28 18:56:50 2017] [notice] vlogger: caught TERM, shutting down
[Tue Mar 28 18:56:50 2017] [alert] vlogger: error while DBI usage tracker dump: DBI connect('database=imscp;host=127.0.0.1;port=3306','vlogger_user',...) failed: Can't connect to MySQL server on '127.0.0.1' (111) at /usr/local/sbin/vlogger line 511.
[Tue Mar 28 18:56:50 2017] [notice] vlogger: a new DBI usage tracker dump attempt will be made in 2 minutes
[Tue Mar 28 18:56:51.095020 2017] [mpm_event:notice] [pid 13290:tid 139777538959232] AH00491: caught SIGTERM, shutting down
[Tue Mar 28 19:00:00.054229 2017] [suexec:notice] [pid 860:tid 140166362109824] AH01232: suEXEC mechanism enabled (wrapper: /usr/lib/apache2/suexec)
[Tue Mar 28 19:00:01.173891 2017] [mpm_event:notice] [pid 922:tid 140166362109824] AH00489: Apache/2.4.10 (Debian) OpenSSL/1.0.1t configured -- resuming normal operations
[Tue Mar 28 19:00:01.173983 2017] [core:notice] [pid 922:tid 140166362109824] AH00094: Command line: '/usr/sbin/apache2'
[Tue Mar 28 19:00:09 2017] [alert] vlogger: could not connect to SQL server: DBI connect('database=imscp;host=127.0.0.1;port=3306','vlogger_user',...) failed: Can't connect to MySQL server on '127.0.0.1' (111) at /usr/local/sbin/vlogger line 278.
[Tue Mar 28 19:00:09 2017] [notice] vlogger: DBI usage tracker feature turned off
[Tue Mar 28 19:00:09 2017] [notice] vlogger: started CustomLog Handler -- resuming normal operations
[Tue Mar 28 19:01:25.067907 2017] [suexec:notice] [pid 932:tid 139940408846208] AH01232: suEXEC mechanism enabled (wrapper: /usr/lib/apache2/suexec)
[Tue Mar 28 19:01:25.135212 2017] [mpm_event:notice] [pid 959:tid 139940408846208] AH00489: Apache/2.4.10 (Debian) OpenSSL/1.0.1t configured -- resuming normal operations
[Tue Mar 28 19:01:25.135250 2017] [core:notice] [pid 959:tid 139940408846208] AH00094: Command line: '/usr/sbin/apache2'
[Tue Mar 28 19:01:26 2017] [alert] vlogger: could not connect to SQL server: DBI connect('database=imscp;host=127.0.0.1;port=3306','vlogger_user',...) failed: Can't connect to MySQL server on '127.0.0.1' (111) at /usr/local/sbin/vlogger line 278.
[Tue Mar 28 19:01:26 2017] [notice] vlogger: DBI usage tracker feature turned off
[Tue Mar 28 19:01:26 2017] [notice] vlogger: started CustomLog Handler -- resuming normal operations
[Tue Mar 28 19:05:37.523206 2017] [mpm_event:notice] [pid 959:tid 139940408846208] AH00491: caught SIGTERM, shutting down
[Tue Mar 28 19:05:37 2017] [notice] vlogger: caught TERM, shutting down
[Tue Mar 28 19:05:38.605123 2017] [suexec:notice] [pid 2322:tid 140491841976192] AH01232: suEXEC mechanism enabled (wrapper: /usr/lib/apache2/suexec)
[Tue Mar 28 19:05:38.620728 2017] [mpm_event:notice] [pid 2324:tid 140491841976192] AH00489: Apache/2.4.10 (Debian) OpenSSL/1.0.1t configured -- resuming normal operations
[Tue Mar 28 19:05:38.620760 2017] [core:notice] [pid 2324:tid 140491841976192] AH00094: Command line: '/usr/sbin/apache2'
[Tue Mar 28 19:05:38 2017] [notice] vlogger: DBI usage tracker dump interval set to 30 seconds
[Tue Mar 28 19:05:38 2017] [notice] vlogger: started CustomLog Handler -- resuming normal operations
[Tue Mar 28 19:13:14.440450 2017] [mpm_event:notice] [pid 2324:tid 140491841976192] AH00491: caught SIGTERM, shutting down
[Tue Mar 28 19:13:14 2017] [notice] vlogger: caught TERM, shutting down
[Tue Mar 28 19:13:15.510981 2017] [suexec:notice] [pid 2665:tid 140107637131136] AH01232: suEXEC mechanism enabled (wrapper: /usr/lib/apache2/suexec)
[Tue Mar 28 19:13:15.526737 2017] [mpm_event:notice] [pid 2667:tid 140107637131136] AH00489: Apache/2.4.10 (Debian) OpenSSL/1.0.1t configured -- resuming normal operations
[Tue Mar 28 19:13:15.526766 2017] [core:notice] [pid 2667:tid 140107637131136] AH00094: Command line: '/usr/sbin/apache2'
[Tue Mar 28 19:13:15 2017] [notice] vlogger: DBI usage tracker dump interval set to 30 seconds
[Tue Mar 28 19:13:15 2017] [notice] vlogger: started CustomLog Handler -- resuming normal operations
[Tue Mar 28 19:22:41.966530 2017] [suexec:notice] [pid 1025:tid 139761813911424] AH01232: suEXEC mechanism enabled (wrapper: /usr/lib/apache2/suexec)
[Tue Mar 28 19:22:42.005311 2017] [mpm_event:notice] [pid 1027:tid 139761813911424] AH00489: Apache/2.4.10 (Debian) OpenSSL/1.0.1t configured -- resuming normal operations
[Tue Mar 28 19:22:42.005370 2017] [core:notice] [pid 1027:tid 139761813911424] AH00094: Command line: '/usr/sbin/apache2'
[Tue Mar 28 19:22:44 2017] [alert] vlogger: could not connect to SQL server: DBI connect('database=imscp;host=127.0.0.1;port=3306','vlogger_user',...) failed: Can't connect to MySQL server on '127.0.0.1' (111) at /usr/local/sbin/vlogger line 278.
[Tue Mar 28 19:22:44 2017] [notice] vlogger: DBI usage tracker feature turned off
[Tue Mar 28 19:22:44 2017] [alert] vlogger: could not connect to SQL server: DBI connect('database=imscp;host=127.0.0.1;port=3306','vlogger_user',...) failed: Can't connect to MySQL server on '127.0.0.1' (111) at /usr/local/sbin/vlogger line 278.
[Tue Mar 28 19:22:44 2017] [notice] vlogger: DBI usage tracker feature turned off
[Tue Mar 28 19:22:44 2017] [notice] vlogger: started CustomLog Handler -- resuming normal operations
[Tue Mar 28 19:22:44 2017] [notice] vlogger: started CustomLog Handler -- resuming normal operations
[Tue Mar 28 19:57:00.454217 2017] [mpm_event:notice] [pid 1027:tid 139761813911424] AH00493: SIGUSR1 received. Doing graceful restart
[Tue Mar 28 19:57:00 2017] [notice] vlogger: caught TERM, shutting down
[Tue Mar 28 19:57:00.519052 2017] [mpm_event:notice] [pid 1027:tid 139761813911424] AH00489: Apache/2.4.10 (Debian) OpenSSL/1.0.1t configured -- resuming normal operations
[Tue Mar 28 19:57:00.519085 2017] [core:notice] [pid 1027:tid 139761813911424] AH00094: Command line: '/usr/sbin/apache2'
[Tue Mar 28 19:57:00.519107 2017] [mpm_event:warn] [pid 1027:tid 139761813911424] AH00488: long lost child came home! (pid 1030)
[Tue Mar 28 19:57:00 2017] [notice] vlogger: DBI usage tracker dump interval set to 30 seconds
[Tue Mar 28 19:57:00 2017] [notice] vlogger: started CustomLog Handler -- resuming normal operations
[Tue Mar 28 19:58:45.919297 2017] [mpm_event:notice] [pid 1027:tid 139761813911424] AH00493: SIGUSR1 received. Doing graceful restart
[Tue Mar 28 19:58:45 2017] [notice] vlogger: caught TERM, shutting down
[Tue Mar 28 19:58:45.984329 2017] [mpm_event:notice] [pid 1027:tid 139761813911424] AH00489: Apache/2.4.10 (Debian) OpenSSL/1.0.1t configured -- resuming normal operations
[Tue Mar 28 19:58:45.984354 2017] [core:notice] [pid 1027:tid 139761813911424] AH00094: Command line: '/usr/sbin/apache2'
[Tue Mar 28 19:58:45.984373 2017] [mpm_event:warn] [pid 1027:tid 139761813911424] AH00488: long lost child came home! (pid 2106)
[Tue Mar 28 19:58:46 2017] [notice] vlogger: DBI usage tracker dump interval set to 30 seconds
[Tue Mar 28 19:58:46 2017] [notice] vlogger: started CustomLog Handler -- resuming normal operations

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Unfortunately I could not find any errors which would explain the mistake.
A data restore from files before the updates does not solve the problem

Regards

Michael

PS: Thank you for your help

**Nuxwin** · Mar 28th 2017

Hello,

Please, upgrade to 1.4.1 Don't forget to read the errata file before upgrading.

Thread closed.

White screens after update

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