Autoresponder failure

**comTim** · Jan 19th 2017

Today i made an upgrade from 1.3.8 to 1.3.16 on Debian Jessie.

A customer got a bounce-mail after sending an email to a forward-address with autoresponder. The email got correctly forwarded, but the autoresponder failed:

Code: /var/log/mail.log

Jan 19 18:34:57 hosting5 postfix/pipe[25797]: A542960B75: to=<user1@imscp-arpl.domain.de>, orig_to=<user1@domain.de>, relay=imscp-arpl, delay=0.38, delays=0.16/0.01/0/0.22, dsn=5.3.0, status=bounced (Command died with status 255: "/var/www/imscp/engine/messenger/imscp-arpl-msgr". Command output: [_[0;31mFATAL_[0m] main: Can't call method "isa" on an undefined value at /usr/share/perl5/MIME/Parser/Reader.pm line 186, <STDIN> line 1. [_[0;31mERROR_[0m] Could not to open log file `/var/log/imscp/imscp-arpl-msgr:imscp-arpl-msgr.log' for writting: Permission denied )
Jan 19 18:34:57 hosting5 postfix/pipe[25799]: A542960B75: to=<user2@imscp-arpl.domain.de>, orig_to=<user2@domain.de>, relay=imscp-arpl, delay=0.38, delays=0.16/0.01/0/0.21, dsn=5.3.0, status=bounced (Command died with status 255: "/var/www/imscp/engine/messenger/imscp-arpl-msgr". Command output: [_[0;31mFATAL_[0m] main: Can't call method "isa" on an undefined value at /usr/share/perl5/MIME/Parser/Reader.pm line 186, <STDIN> line 1. [_[0;31mERROR_[0m] Could not to open log file `/var/log/imscp/imscp-arpl-msgr:imscp-arpl-msgr.log' for writting: Permission denied )

I could not reproduce the error. Autoresponder and forwarding seems to work (no errors while testing)...

**comTim** · Jan 22nd 2017

Tagged as "not a bug". May i ask what could caused the error? Customer reported another error.

**Nuxwin** · Jan 22nd 2017

Quote from comTim

Tagged as "not a bug".

Simply because I cannot reproduce.

Quote from comTim

Customer reported another error.

Without further information, we cannot help, nor reproduce your problem.

What was the content of the forwared mail? Any attachment? Message size? What was the error? What about log? Any special character?
What is the content of the autoresponder message? Any special character?

Also, in your first message, there is an error about permissions on /var/log/imscp/imscp-arpl-msgr:imscp-arpl-msgr.log but you don't provide us the current permissions...

To resume, if you want any help, provide us all information

**comTim** · Jan 23rd 2017

I'm sorry

Now i can reproduce the error. It really seems to be a special character.

First of all the logfile. I'm a bit confused about the colon in path. But if i interpret that as slash:

Code

root@hosting5:/var/log/imscp/imscp-arpl-msgr# ls -altotal 40drwxr-x--- 2 vmail imscp 4096 Nov 29 09:17 .drwxr-x--- 3 root imscp 36864 Jan 23 09:03 ..-rw------- 1 vmail imscp 0 Jan 19 10:52 imscp-arpl-msgr.log

To reproduce i created a new mail address with a autoresponder (nothing special - just the word "Antwort") and send an email via php script to that address. In the mail-body i used some wired special chars.

PHP: test_mail.php

<?php$message = "�";mail("responder@test.tld","Test",$message);?>

(Ansi-coded file. Hex: FDFF)

What it does:

Code: /var/log/mail.log

Jan 23 09:25:58 hosting5 postfix/pickup[16549]: 3796160B11: uid=1027 from=<webmaster@test.tld>
Jan 23 09:25:58 hosting5 postfix/cleanup[17055]: 3796160B11: message-id=<20170123082558.3796160B11@hosting5.mydomain.de>
Jan 23 09:25:58 hosting5 spamd[22072]: spamd: connection from ip6-localhost [::1]:42650 to port 783, fd 6
Jan 23 09:25:58 hosting5 spamd[22072]: spamd: processing message <20170123082558.3796160B11@hosting5.mydomain.de> for responder@test.tld:114
Jan 23 09:25:58 hosting5 spamd[22072]: spamd: clean message (-1.0/3.5) for responder@test.tld:114 in 0.3 seconds, 503 bytes.
Jan 23 09:25:58 hosting5 spamd[22072]: spamd: result: . -1 - ALL_TRUSTED scantime=0.3,size=503,user=responder@test.tld,uid=114,required_score=3.5,rhost=ip6-localhost,raddr=::1,rport=42650,mid=<20170123082558.3796160B11@hosting5.mydomain.de>,autolearn=ham autolearn_force=no
Jan 23 09:25:58 hosting5 postfix/qmgr[16337]: 3796160B11: from=<webmaster@test.tld>, size=393, nrcpt=2 (queue active)
Jan 23 09:25:58 hosting5 dovecot: lda(responder@test.tld): msgid=<20170123082558.3796160B11@hosting5.mydomain.de>: saved mail to INBOX.
Jan 23 09:25:58 hosting5 postfix/pipe[17060]: 3796160B11: to=<responder@test.tld>, relay=dovecot, delay=0.29, delays=0.28/0/0/0.01, dsn=2.0.0, status=sent (delivered via dovecot service)
Jan 23 09:25:58 hosting5 spamd[26503]: prefork: child states: II
Jan 23 09:25:58 hosting5 postfix/pipe[17059]: 3796160B11: to=<responder@imscp-arpl.test.tld>, orig_to=<responder@test.tld>, relay=imscp-arpl, delay=0.49, delays=0.28/0/0/0.21, dsn=5.3.0, status=bounced (Command died with status 255: "/var/www/imscp/engine/messenger/imscp-arpl-msgr". Command output: [_[0;31mFATAL_[0m] main: Can't call method "isa" on an undefined value at /usr/share/perl5/MIME/Parser/Reader.pm line 186, <STDIN> line 1. [_[0;31mERROR_[0m] Could not to open log file `/var/log/imscp/imscp-arpl-msgr:imscp-arpl-msgr.log' for writting: Permission denied )
Jan 23 09:25:58 hosting5 postfix/cleanup[17055]: AC25260B76: message-id=<20170123082558.AC25260B76@hosting5.mydomain.de>
Jan 23 09:25:58 hosting5 postfix/bounce[17064]: 3796160B11: sender non-delivery notification: AC25260B76
Jan 23 09:25:58 hosting5 postfix/qmgr[16337]: AC25260B76: from=<>, size=3080, nrcpt=1 (queue active)
Jan 23 09:25:58 hosting5 postfix/qmgr[16337]: 3796160B11: removed
Jan 23 09:25:58 hosting5 postfix/pickup[16549]: B27F360B11: uid=999 from=<MAILER-DAEMON>
Jan 23 09:25:58 hosting5 dovecot: lda(tim@mydomain.de): sieve: msgid=<20170123082558.AC25260B76@hosting5.mydomain.de>: forwarded to <tim@prvaddr.de>
Jan 23 09:25:58 hosting5 postfix/cleanup[17055]: B27F360B11: message-id=<20170123082558.AC25260B76@hosting5.mydomain.de>
Jan 23 09:25:58 hosting5 spamd[22072]: spamd: connection from ip6-localhost [::1]:42654 to port 783, fd 6
Jan 23 09:25:58 hosting5 dovecot: lda(tim@mydomain.de): sieve: msgid=<20170123082558.AC25260B76@hosting5.mydomain.de>: stored mail into mailbox 'INBOX.' (INBOX)
Jan 23 09:25:58 hosting5 postfix/pipe[17060]: AC25260B76: to=<tim@mydomain.de>, orig_to=<webmaster@test.tld>, relay=dovecot, delay=0.03, delays=0/0/0/0.03, dsn=2.0.0, status=sent (delivered via dovecot service)
Jan 23 09:25:58 hosting5 postfix/qmgr[16337]: AC25260B76: removed
Jan 23 09:25:58 hosting5 spamd[22072]: spamd: processing message <20170123082558.AC25260B76@hosting5.mydomain.de> for tim@prvaddr.de:114
Jan 23 09:25:59 hosting5 spamd[22072]: spamd: clean message (-0.2/3.5) for tim@prvaddr.de:114 in 0.3 seconds, 3372 bytes.
Jan 23 09:25:59 hosting5 spamd[22072]: spamd: result: . 0 - ALL_TRUSTED,DKIM_ADSP_NXDOMAIN scantime=0.3,size=3372,user=tim@prvaddr.de,uid=114,required_score=3.5,rhost=ip6-localhost,raddr=::1,rport=42654,mid=<20170123082558.AC25260B76@hosting5.mydomain.de>,autolearn=no autolearn_force=no
Jan 23 09:25:59 hosting5 postfix/qmgr[16337]: B27F360B11: from=<>, size=3300, nrcpt=1 (queue active)
Jan 23 09:25:59 hosting5 postfix/smtp[17070]: B27F360B11: to=<tim@prvaddr.de>, relay=smtp.rzone.de[81.169.145.98]:25, delay=0.49, delays=0.38/0/0.05/0.06, dsn=2.1.5, status=sent (250 2.1.5 OK mail delivered with id Y0b9c7t0N8PxTKc)
Jan 23 09:25:59 hosting5 postfix/qmgr[16337]: B27F360B11: removed

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I'm quite sure that this first happened after the update from 1.3.8 to 1.3.16.

**Nuxwin** · Jan 23rd 2017

Quote from comTim

(Ansi-coded file. Hex: FDFF)

You mean the ï character (239) from the Windows-1252?

**comTim** · Jan 24th 2017

Originally it should be a ö (ö) after some (wrong) conversion... I just copied the character from a mail, that caused the error.

I attached the php-file as zip. Hopefully that works.

Goodpeace · Jan 24th 2017

Hello,

In order to avoid problems, I would possibly access the php-library:
https://github.com/PHPMailer/PHPMailer

So you have A) more setting possibilities, B) you do not need to edit the message otherwise by php (eg umlauts).

**comTim** · Jan 24th 2017

To clarify: I just used a php-script to reproduce the error. The original error occurred (multiple times now) with a normal email which a customer received.

**Nuxwin** · Jan 24th 2017

@comTim

Best would be to provide us the mail source. (privately if needed).

**comTim** · Jan 24th 2017

Quote from Nuxwin

@comTim

Best would be to provide us the mail source. (privately if needed).

Here is the mail source which caused an error from testing.

Autoresponder failure

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