"Could not create domain alias. An unexpected error occurred."

**Rexikon** · Aug 12th 2016

Hello i upgraded my i-mscp for a newest version a long time ago from 1.2.11.
When i switch to client account and try add new domain, an error says: "Could not create domain alias. An unexpected error occurred."
then next i recive email:

Code

Dear administrator,
This is an automatic email sent by i-MSCP:
Server name: myserver
Server IP: 127.0.0.1
Version: 1.3.0
Build: 20160626
Message severity: Error
==========================================================================
System was unable to process alias order: SQLSTATE[23000]: Integrity
constraint violation: 1062 Duplicate entry 'abuse@' for key 'mail_addr'
User IP: 127.0.0.1
==========================================================================

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how can i solve it? exacly how to solve that duplicate entry?

i know, i can do it manualy but this any other way to do it automatically ?

ps: sorry for my english

**Nuxwin** · Aug 12th 2016

Your database is corrupted. For the specified domain alias that you want to re-add, you must first remove the orphaned entries. There is not automatic way to achieve this.

**Rexikon** · Mar 7th 2017

Quote from Nuxwin

Your database is corrupted. For the specified domain alias that you want to re-add, you must first remove the orphaned entries. There is not automatic way to achieve this.

Can you tell me how to ident orphaned entries? I'm tryin to fix it, but i don't see anything.

**Nuxwin** · Mar 7th 2017

@Rexikon

For the domain alias you're trying to create, you must goes through i-MSCP database tables and remove any orphaned entrie (here, in the mail_users table).

If you cannot figure out alone, best is to give us access to your server.

**Rexikon** · Mar 8th 2017

Solved by updating to latest released version

"Could not create domain alias. An unexpected error occurred."

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