i-MSCP WHMCS Module error

Hello guys,

I'm facing a strange error upon a new customer creation using the WHMCS module.

I can't find no log in WHMCS or on i-MSCP Server. The only thing I have is the response in the WHMCS Module Queue:

i-MSCP Server:

Debian 9 Stretch with default php 7.0 (with FPM) and MariaDB 10.1 using i-MSCP 1.5.3 (2018120800)

Additional Plugins: ClamAV, LetsEncrypt, Mailgraph, Monitorix, OpenDKIM, PhpSwitcher, Postscreen, RoundcubePlugins, ServerDefaultPage, SpamAssassin, WHMCS

WHMCS Server:

Debian 9 Stretch with php 7.1 (with FPM) and MariaDB 10.1

WHMCS 7.7.1 General Release

i-MSCP Server has been recently upgraded from Jessie and php 5.6, to the specs written above.

Please could someone give me some hint on how I can debug the problem ?

There's no WHMCS log (I can see all the Others Plugin logs, but not for WHMCS).

I Can see the request incoming in i-MSCP when looking at /var/log/nginx/access.log

But unfortunately no further informations.

Any help is appreciated.

Thank you very much,

Bye Kess.

Hi Nuxwin

thx for your reply.

The domain name is a required field during registration, but the domain registration (real domain registration on a registrar) is not mandatory.

A customer could have an existing domain name, and he only needs the Hosting Plan.

Here's the order form, as you can see the domain name is present, but unfortunately the error is still there.

What kind of further information do you need in order to investigate ?

Thx a lot,

bye Kess.

Sorry Nuxwin, but at present I've canceled everything pending.

I had to generate the order and accept it without the automatic provision. I've than created the new domain manually using the i-MSCP interface.