Panel could not retrieve directories

  • Hi,


    i-MSCP: 1.5.3

    OS: Debian Jessie 8.11


    I would try to choose a different path for my domain, but when I click on Choose, I have an error message:

    "Could not retrieve directories."


    FTP service working, I can connect to server with FTP.

    I can't found any usefull info under /var/logs/


    I guess some service not work properly, can you help me, what's wrong?

    On my other servers with same config all ok, only one server do this...

    Nuxwin ? :)


    domain_path_choose.png

    i-MSCP 1.5.3
    Plugins (latest version): ClamAV, CronJobs, DomainAutoApproval, LetsEncrypt, OpenDKIM, PanelRedirect, PhpSwitcher, PolicydSPF, Postgrey, RecaptchaPMA, RoundcubePlugins, SpamAssasin, WHMCS

  • Any idea? Problem still exists... :dodgy:

    i-MSCP 1.5.3
    Plugins (latest version): ClamAV, CronJobs, DomainAutoApproval, LetsEncrypt, OpenDKIM, PanelRedirect, PhpSwitcher, PolicydSPF, Postgrey, RecaptchaPMA, RoundcubePlugins, SpamAssasin, WHMCS

  • Dylan

    Changed the title of the thread from “Panel can't choose domain directories” to “Panel could not retrieve directories”.
  • Dylan


    Without further details, we cannot help... Can I connect to your server for investigation?

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    account_detailed.gif

  • Nuxwin


    Ok, so here is a new detail, how can you reproduce the problem:


    1. Create a new client with international domain name like: próbálkozás.com

    2. Swich into client area, and try to modify domain root dir.


    So error showes only when your client's domain is an international domain name. With domain alias no any problem.

    Reproduced on multiple server with i-MSCP 1.5.3

    i-MSCP 1.5.3
    Plugins (latest version): ClamAV, CronJobs, DomainAutoApproval, LetsEncrypt, OpenDKIM, PanelRedirect, PhpSwitcher, PolicydSPF, Postgrey, RecaptchaPMA, RoundcubePlugins, SpamAssasin, WHMCS

  • Please fill a bug on our bug tracker. There will be no immediate solution given here.

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    account_detailed.gif

  • Ok, problem sent into bug tracker.

    i-MSCP 1.5.3
    Plugins (latest version): ClamAV, CronJobs, DomainAutoApproval, LetsEncrypt, OpenDKIM, PanelRedirect, PhpSwitcher, PolicydSPF, Postgrey, RecaptchaPMA, RoundcubePlugins, SpamAssasin, WHMCS